
It is commonly said that standing still is going backwards. Experience shows: This also applies to currently successful market concepts, as customer demands are changing rapidly, and not just as a result of inflation and rapidly rising energy prices.
Questioning what works well, finding potential for optimisation and deriving the right measures from this - to a certain extent, these are the standing orders for those responsible. In this case: retailers, store managers and sales professionals at REWE centres. During a tour, the large-area specialists from all over Germany visited several REWE centres and competitors in the greater Hamburg area. There was also a detour to the new and unique ZooRoyal store.
An eye for detail: the retail professionals took a very close look
Starting and ending point of the two-day excursion: the REWE Centre in Hamburg-Altona, the ideal meeting point for the group thanks to the spacious catering area.
The former toom was extensively renovated, modernised and converted in 2015. Since then, it has been delighting its colourful customers with its own coffee roastery, fish smokehouse, sausage production, well-maintained service counter and a 400 square metre fruit and vegetable department with around 800 items. Much of this can also be found in the other REWE centres visited. Convenience products made fresh daily, a wide selection of regional products and the themes of organic, regional, vegan and vegetarian products set further accents. They sharpen the company's competitive profile and impress the experts, as demonstrated by the multiple successful participations of the centre teams in industry competitions. Services such as pick-up service, Scan & Go or parcel shop are further trump cards of the Hanseatic REWE centres in the race for consumer favour. Together with the huge product ranges with up to 60,000 items and the additional shops located in the mall, the centres make further journeys superfluous. One-stop shopping instead of a shopping odyssey, so to speak. This also saves time, petrol and therefore money.
Jens Riepe
"Our goal is to make freshness a tangible experience for customers," says Jens Riepe, Sales Manager REWE Center National and organiser of the store tour, describing the claim. This is particularly evident at the REWE Center Hamburg-Tonndorf, another former toom store that was extensively modernised just two years ago as a pilot store for the new centre concept. "A colourful flower department, the glass and open chopping kitchen, the sushi bar, the large baked goods department with visible ovens and the so-called workpoints at the service counters provide an insight into the production and finishing processes," says Riepe.
The question remains: What insights will the market managers take back to their centres from the tour? Of course, the cross-regional dialogue between colleagues is always inspiring and motivating. What's more, taking a critical look at others also sharpens the perception of one's own market.
For Moritz Breske, store manager at REWE Centre Kiel, another aspect was not unimportant: "It's always interesting to look at the stores of our competitors to make sure we don't miss out on any trends."
The markets
REWE Centre Hamburg-Altona
opened: March 2015
Area: 6,073 square metres
Assortment: 60,000 articles
REWE Centre Hamburg-Tonndorf
opened: November 2020
Area: 5,391 square metres
Product range: 50,000 articles
REWE Centre Hamburg-Wandsbek
opened: November 2016
Area: 6,500 square metres
Assortment: 60,000 articles
Zoo Royal Shop Norderstedt
opens: April 2022
Area: 1,800 square metres
Assortment: 12,000 articles
In one_Podcast #20, we spoke to Jens Riepe about the REWE large-format store and the challenge of serving a wide range of customer needs under one roof.