The jury has recognised fulfillmenttools’ order management platform, which helps retailers to efficiently manage their omnichannel processes and reliably meet customer expectations.

„The K5 Award really strikes a chord with us because it comes from within the industry itself.“Linda Kuhr, Managing Director of fulfillmenttools “We are building our solution specifically for this sector – to tackle the real challenges of day-to-day operations. The fact that our work has been recognised and honoured here is a huge additional boost to the whole team’s motivation.”

The fulfillmenttools platform links stock levels and orders across all channels, ensuring transparent processes and better delivery decisions, thereby delivering a noticeably better shopping experience. As part of its strategic reorientation, fulfillmenttools is positioning itself as an agent-based order management system – thereby evolving from rule-based logic towards an agent-based architecture in which AI agents are gradually taking over back-office, routing and decision-making processes; this ambition underscores the company’s position as a clear pioneer in the industry.

As a spin-off of the REWE Group, fulfillmenttools combines retail expertise with technology. With a recent investment of 17 million USD, the REWE Group is continuing to drive international expansion.