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Stefan Magel
PENNY management conferences 2022
Emerging stronger from crises with continuity and foresight
by Andreas Krämer

This year, PENNY's five regional management conferences were held under unusual circumstances: the coronavirus pandemic, the war in Ukraine, tense supply chains, fear of inflation, soaring food prices and increasing competitive pressure.

Almost 3,000 employees attended the PENNY management conferences The list of external factors could go on and on. But the very well-attended conferences in Hanover, Cologne, Berlin, Unterschleißheim and Frankfurt under the motto "#WIRSINDEINS!" with almost 3,000 PENNY senior managers were also special from an internal PENNY perspective. Because these were the last management conferences for Stefan Magel. The 58-year-old has shaped PENNY for twelve years as COO. Under his leadership, the turnaround from problem child to one of the most popular discounters in Germany was achieved. He has played a key role in ensuring that PENNY is now perceived by the public as a company with values, attitude and continuity. This makes it all the more important that his successor, Dr Stefan Görgens, will take the helm on 1 October, a man who will build on these successes and at the same time align PENNY to the changing requirements. In addition to Stefan Magel and Stefan Görgens, Telerik Schischmanow, in his role as a member of the PENNY Management Board, and Philipp Stiehler, as Head of Merchandise Discount, provided insights into the current challenges at all five management conferences. All presentations were held under the well-known strategic fixed star: "The 1 MUST stand".

And at the end, the stage belonged to Stefan Magel, who was given a standing ovation lasting several minutes at each management conference by the chairman of the management of the respective PENNY region, who also moderated the event. A clear sign of how much Stefan Magel is recognised and appreciated not only as COO, but also as a person. An era is coming to an end.

Claus-Dieter Ziemann, Chairman of the Management of the Northern Region, with Stefan Magel "The past two years have been extremely stressful for you and for all of us. It felt like we had to adapt to a new situation every day, whether it was the sickness rate, the supply of goods or the mood of our customers. And yet we have the best performance among the leading discounters. That is an incredible team effort. My sincere thanks for that. This success is no coincidence; it shows that we are doing a lot of things right and that we have a concept with the Markthalle that appeals to our customers. Nevertheless, we must not let up, this year and the coming years will be extremely tough," says Stefan Magel, summarising the situation.

"We have converted more than 700 shops to the new concept since the beginning of 2020. That was an enormous feat and ultimately meant almost a week without revenue for each conversion. With this broad base, we see that we can still optimise in one or two areas. We need to further focus the market hall for the smaller markets. We need to present our special offers more clearly in order to remain attractive to our core customer group. And we need to better familiarise our new customers with this concept, which is unique in the German discount sector," adds the designated COO, Stefan Görgens. "With all these to-do's, however, we will not lose sight of one thing and that is you: our 28,000 employees who work hard every day for our success, who are the face of PENNY and embody our spirit," promises Görgens.

The designated COO, Dr Stefan Görgens Even though REWE Group - and thus also PENNY - invested a three-digit million amount in the first few months of this year to cushion the industry's sometimes completely unfounded demands for price increases, the company continues to invest heavily.

"For years, we have been pursuing the strategy of securing particularly attractive locations as our own properties. We will therefore be investing in stone again this year. We do not see the current situation as a crisis to which we are reacting frantically with cost-cutting programmes, but are remaining level-headed and equally cost-conscious. We have the economic strength to overcome the crisis and at the same time stick to our course. This will enable us to emerge stronger from this crisis," says Telerik Shishmanov confidently, looking at the figures.

Telerik Shishmanov However, all these measures and activities will only have the desired success if we manage to offer competitive prices and stabilise the margin at the same time. But no matter where you look, there are massive challenges: Scarcity of raw materials, raw material prices, supply of goods, energy prices, packaging costs, animal feed, fertilisers, lack of harvest workers or rising logistics costs.

The pressure on Philipp Stiehler's team is correspondingly high. New bad news comes in almost daily and the list of suppliers demanding price increases is getting longer by the day. "We see the entire spectrum: suppliers who have to make moderate and understandable demands, even though they have already made their contribution and taken precautions. But we also see large corporations that seriously believe they can increase their margins at the expense of us and our customers in these difficult times. We have no sympathy for this and reject such demands. We can see how hard-pressed our customers already are and how many of them don't know how to make ends meet. We will therefore continue to fight - if necessary with tough tactics - to ensure that we have affordable product ranges on the shelves. We will keep our price promise," says the Head of Ware Discount.

Philipp Stiehler And so, at the end of every management conference, the unmistakable PENNY spirit was tangible. This also included celebrating in the evening in a consistently good atmosphere. The imminent departure of Stefan Magel as well as the joint journey with the new COO Stefan Görgens.

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New PENNY brand wheel as a compass for attitude, values and brand promise

As part of the five regional management conferences, PENNY COO Stefan Magel presented the brand wheel, the successor to the brand pyramid developed more than ten years ago. "Today more than ever, a company needs values and attitude in order to be successful. We recognised this at PENNY back in 2011 and defined both with the brand pyramid and put them into practice every day. But now it was time to check whether the pyramid still fully reflects values and attitude. PENNY has changed just as much as our customers. Our aim was evolution, not revolution. The brand promise expresses what we want to achieve, what drives us and what the PENNY brand stands for at its core," says Stefan Magel. At the centre of the new brand wheel are the three core elements of the brand promise: Super shopping. Good feeling. For all of us.

"As a discounter, we can and want to make a major contribution to the community with our attitude, our values and our behaviour. We promise great shopping every day and in every store. We promise a good feeling because everyone is welcome and valued and people at PENNY treat each other as equals and with respect. We don't exclude anyone, but give our all: for all of us! Not least for everyone who stands behind the PENNY brand and fills it with life," reads the branded bike that all participants received, along with other giveaways.

„Last year, we came a lot closer to our goal of achieving the triad of revenue and earnings as well as employee and customer satisfaction. We have solid economic development as a basis. Despite the difficult times, we were able to increase employee satisfaction. And in terms of customer satisfaction, we are ahead of the relevant competition. Our existing markets are the engine of our success.“
Claus-Dieter Ziemann, Chairman of the management of the PENNY North region
„We are on a clear and economically successful growth path in the region. We have been able to expand our branch network with attractive locations. We will further increase our already high level of investment. We are benefiting from significantly lower maintenance costs. In this way, we can not only maintain our speed despite all the challenges and crises, but also increase it as a team.“
Michael Bothe, Chairman of the Management of the PENNY West region
„Our customers love our market hall. We can see this in the really good sales performance of the markets. It's clear that the associated focus on fruit & vegetables and freshness is exactly what our customers want. Other plus points are our regional reusable product ranges and positive tests with local bakers. Overall, we are on the right track, which we will continue this year.“
Tina Mangold, Chairwoman of the management of the PENNY South region
„Our customers are obviously big fruit & veg fans. We are seeing strong growth here. Certainly also because, with the 90-minute freshness check, we make a clear, transparent promise that customers can understand at all times. We are also seeing - which is no surprise - that the stores are benefiting from this positive image overall. We will continue to consistently support this trend.“
Sandro Piffczyk, Chairman of the Management of PENNY Region East
„The most important thing is to treat each other well. I am very proud that we are consistently living this culture, especially in times when we are all under enormous pressure. This gives us the momentum and support we need to further increase our process-related performance and give our employees more time to look after our product ranges and customers.“
Klaus-Peter von Nethen, Chairman of the Management of the PENNY Southwest Region
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Both German and English comments appear here.

Martin Brüning
2 years and 10 months ago

Stefan is the best!

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Florian A.
2 years and 10 months ago

Sounds really great! I very much hope that this positive spirit will be exemplified at all levels, from management to the sales department to the stores, and that everyone will benefit from it! Motivated and respected staff are essential in order to realise the really great concepts with pleasure and joy and to sell them to the customer - in the truest sense of the word. And it sets us apart from our competitors, who are known for not always being harmonious in their dealings with one another..

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