Crisis management at the DERTOUR Group
Considerable growth in bookings, exciting new destinations: The messages from the DERTOUR Group's colleagues are usually enticing and promising. However, the war in the Middle East is currently putting a massive damper on the beautiful, colourful world of travel. Extremely in demand in these times: the crisis management team led by Melanie Gerhardt. Together with the partners, they are responsible for repatriating guests from affected regions and are in close contact with the authorities in Germany and abroad, airlines, hoteliers and destination agencies. Melanie Gerhardt gives us an insight into her current work.
After the fire disaster
The fires in the holiday resorts on Rhodes have been extinguished. The affected guests of DER Travel and Tourism have landed safely at home, and an extensive fundraising campaign has been launched for those affected locally. But can you travel to the island again, is it possible to go on holiday there again? We asked Melanie Gerhardt, Head of Crisis Management at DER Travel and Tourism.
THE crisis management
Corona and flight chaos: DER Travel and Tourism's crisis management team has perhaps been more challenged than ever in recent years. Head Melanie Gerhardt explains how the work has changed, how her crisis team has outgrown itself and what hopes she has for the coming travel year.